National Collection Agency

Corporate General Counsel

International Collection Agency Worldwide Legal Network

Our Collection Methods

When an account is received either by manual placement or by electronic data interface, the account is loaded into the system. At that time, a “Client Acknowledgement” and “First Letter” are generated and sent. The account is then queued to a designated collection queue and worked for thirty (30) days. During this time the collectors will attempt to verify employment, location, property ownership, and attempt to secure payment arrangements/settlement (collection procedures vary from client to client pursuant to client guidelines). At the end of thirty days, the account is either routed directly to litigation within our legal network or the client is prompted for suit authorization and costs (where applicable/appropriate). In instances where suit does not appear indicated, the firm will status the client as to why the account is not recommended for suit. (These accounts are then closed unless the client wishes some other course of action.)

Upon determination or notification by the client that suit is indicated, the account is routed within our legal network for suit. Following is a description of standard legal procedures as a claim goes from the collection process to litigation within our network. Suit is prepared by a paralegal (and supervised by an attorney) and sent for filing and service. The client is then notified when service is perfected (and also when the firm is unable to serve). If good service cannot be obtained, the firm and its process servers will attempt to locate a new address. If good service is perfected and no answer is filed, then the account is routed to a paralegal (and supervised by an attorney) for default judgment. If an answer is filed, then the account is routed to an attorney who will attempt to secure judgment through either summary judgment, arbitration or trial.

Upon securing judgment, the network firm will file a judgment lien and the account is sent to “New Judgment Review”. At this time the account is reviewed for attachable assets.

If an attachable asset is located, then the file is forwarded to a paralegal in the writ department, there a request for garnishment is created. (This is also supervised by an attorney.) If no attachable asset is known, then the account is forwarded to the post-judgment asset location department. This department will attempt to locate an attachable asset through a variety of skip tracing and asset location tools. Once an asset is found, the account is sent back to the garnishment department for garnishment processing.

It should be noted that the collection staff makes regular calls on all accounts (unless there is a cease and desist or unless directed otherwise by the client) from date of placement and throughout the life of the account until the claim is litigated. The purpose of these calls is to secure payment arrangement or settlement, where appropriate.

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Sierra Nevada Adjustment Group

West Coast Office

10475 Double R Blvd.

Reno, Nevada 89521

Telephone: 775-786-0121 ext 179

Fax: 775-786-1528

Sierra Nevada Adjustment Group

East Coast Office

72 Marsh Oak Drive 

Brunswick, Georgia 31525

Telephone: 912-261-9133

Fax: 912-261-9219

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